{"id":199,"date":"2026-10-05T15:38:37","date_gmt":"2026-10-05T15:38:37","guid":{"rendered":"https:\/\/printsmart.dk\/?page_id=199"},"modified":"2026-10-05T15:38:37","modified_gmt":"2026-10-05T15:38:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/printsmart.dk\/en\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"psfaq\">\n <div class=\"psfaq-head\">\n  <span>HELP &amp; INFORMATION<\/span>\n  <h2>Frequently asked questions<\/h2>\n  <p>Quick answers before you place your PrintSmart order.<\/p>\n <\/div>\n <div class=\"psfaq-list\">\n <div class=\"psfaq-item\"><button type=\"button\" aria-expanded=\"false\"><span>Which file types can I upload?<\/span><b>+<\/b><\/button><div class=\"psfaq-answer\" hidden><p>For services with file upload, use the file types shown in that service calculator. Document Printing supports PDF, JPG and PNG with a maximum upload size of 20 MB.<\/p><\/div><\/div><div class=\"psfaq-item\"><button type=\"button\" aria-expanded=\"false\"><span>Are the displayed prices including VAT?<\/span><b>+<\/b><\/button><div class=\"psfaq-answer\" hidden><p>Yes. Customer-facing PrintSmart prices are shown including Danish VAT.<\/p><\/div><\/div><div class=\"psfaq-item\"><button type=\"button\" aria-expanded=\"false\"><span>Can I collect my order in Copenhagen?<\/span><b>+<\/b><\/button><div class=\"psfaq-answer\" hidden><p>Yes. Free pickup is available from PrintSmart, Thorsgade 2 kl, 2200 K\u00f8benhavn N.<\/p><\/div><\/div><div class=\"psfaq-item\"><button type=\"button\" aria-expanded=\"false\"><span>Can my order be delivered?<\/span><b>+<\/b><\/button><div class=\"psfaq-answer\" hidden><p>Yes. Choose an available delivery option during checkout. Delivery charges are shown before payment.<\/p><\/div><\/div><div class=\"psfaq-item\"><button type=\"button\" aria-expanded=\"false\"><span>How do I know the final price?<\/span><b>+<\/b><\/button><div class=\"psfaq-answer\" hidden><p>Configure the service options and quantity. Supported PrintSmart calculators show the price before you add the service to your cart.<\/p><\/div><\/div><div class=\"psfaq-item\"><button type=\"button\" aria-expanded=\"false\"><span>Do members receive a discount?<\/span><b>+<\/b><\/button><div class=\"psfaq-answer\" hidden><p>Logged-in PrintSmart members receive the configured 10% member saving on eligible PrintSmart print products.<\/p><\/div><\/div><div class=\"psfaq-item\"><button type=\"button\" aria-expanded=\"false\"><span>Can I order photo and poster printing?<\/span><b>+<\/b><\/button><div class=\"psfaq-answer\" hidden><p>Yes. PrintSmart offers Photo &amp; Poster Printing from A6 through A1, plus the listed large-format poster option.<\/p><\/div><\/div><div class=\"psfaq-item\"><button type=\"button\" aria-expanded=\"false\"><span>What if I am unsure which option to choose?<\/span><b>+<\/b><\/button><div class=\"psfaq-answer\" hidden><p>Contact PrintSmart before ordering and we can help you choose the appropriate service option.<\/p><\/div><\/div> <\/div>\n <div class=\"psfaq-contact\"><span>Still need help?<\/span><a href=\"\/en\/contact\/\">Contact PrintSmart \u2192<\/a><\/div>\n<\/section>\n<script>\ndocument.addEventListener('click',function(e){\n var b=e.target.closest('.psfaq-item button'); if(!b)return;\n var a=b.nextElementSibling, open=b.getAttribute('aria-expanded')==='true';\n b.setAttribute('aria-expanded',open?'false':'true'); a.hidden=open;\n b.querySelector('b').textContent=open?'+':'\u2212';\n});\n<\/script>\n\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-199","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/pages\/199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/comments?post=199"}],"version-history":[{"count":1,"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/pages\/199\/revisions"}],"predecessor-version":[{"id":200,"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/pages\/199\/revisions\/200"}],"wp:attachment":[{"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/media?parent=199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}