{"id":10,"date":"2026-10-04T19:23:17","date_gmt":"2026-10-04T19:23:17","guid":{"rendered":"http:\/\/printsmart.dk\/?page_id=10"},"modified":"2026-10-04T19:23:17","modified_gmt":"2026-10-04T19:23:17","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/printsmart.dk\/en\/refund_returns","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><code><section class=\"psrefund\">\n<style>\n.psrefund,.psrefund *{box-sizing:border-box}\n.psrefund{\n --teal:#08766e;--ink:#17252b;--muted:#66757d;--line:#dce8e6;--soft:#f5fbfa;\n max-width:1180px;margin:0 auto;padding:8px 16px 36px;\n font-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif!important;\n color:var(--ink);font-size:15px;line-height:1.65\n}\n.psrefund h1,.psrefund h2,.psrefund p{margin-top:0}\n.psrefund-hero{\n background:linear-gradient(125deg,#08766e,#0b8d83 55%,#075f59);\n color:#fff;border-radius:22px;padding:28px 30px;margin-bottom:16px;\n box-shadow:0 14px 34px rgba(8,118,110,.14)\n}\n.psrefund-eye{display:block;font-size:11px;letter-spacing:.15em;opacity:.85;margin-bottom:7px}\n.psrefund-hero h1{font-size:clamp(25px,4vw,38px);font-weight:600;letter-spacing:-.02em;margin-bottom:7px}\n.psrefund-hero p{margin:0;opacity:.94}\n.psrefund-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}\n.psrefund-card{background:#fff;border:1px solid var(--line);border-radius:17px;padding:20px 22px}\n.psrefund-card h2{font-size:18px;font-weight:600;margin-bottom:8px}\n.psrefund-card p{margin:0;color:var(--muted)}\n.psrefund-card ul{margin:8px 0 0 18px;padding:0;color:var(--muted)}\n.psrefund-card li{margin:4px 0}\n.psrefund-full{grid-column:1\/-1}\n.psrefund-note{margin-top:14px;padding:17px 20px;background:var(--soft);border:1px solid var(--line);border-radius:15px;color:#43555b}\n.psrefund a{color:var(--teal);text-decoration:none}\n@media(max-width:760px){.psrefund-grid{grid-template-columns:1fr}.psrefund-full{grid-column:auto}.psrefund{padding:6px 7px 26px}.psrefund-hero{padding:23px 19px;border-radius:17px}}\n<\/style>\n\n<header class=\"psrefund-hero\">\n <span class=\"psrefund-eye\">PRINTSMART \u00b7 REFUNDS &amp; RETURNS<\/span>\n <h1>Refund &amp; Returns Policy<\/h1>\n <p>Information about cancellations, personalised print orders, damaged items and production errors.<\/p>\n<\/header>\n\n<div class=\"psrefund-grid\">\n <article class=\"psrefund-card\">\n  <h2>1. Custom Print Orders<\/h2>\n  <p>Most PrintSmart products are produced specifically according to your selected options and uploaded files. Once production has started, cancellation or return rights for personalised goods may be limited under applicable law.<\/p>\n <\/article>\n\n <article class=\"psrefund-card\">\n  <h2>2. Before Production Starts<\/h2>\n  <p>If you need to change or cancel an order, contact us as quickly as possible. If production has not started, we will assess whether the order can still be changed or cancelled.<\/p>\n <\/article>\n\n <article class=\"psrefund-card\">\n  <h2>3. Damaged or Defective Orders<\/h2>\n  <p>If your order arrives damaged or has a production defect, contact us promptly with your order number and clear photos showing the problem.<\/p>\n <\/article>\n\n <article class=\"psrefund-card\">\n  <h2>4. Incorrect Printing<\/h2>\n  <p>If we have printed something differently from the options or file accepted with your order, we will review the issue and, where appropriate, offer a reprint, correction or refund.<\/p>\n <\/article>\n\n <article class=\"psrefund-card\">\n  <h2>5. Customer File Errors<\/h2>\n  <p>We normally cannot provide a refund where the supplied file itself contains an error, has insufficient resolution, uses an incorrect page size, or where the customer selected the wrong printing options.<\/p>\n <\/article>\n\n <article class=\"psrefund-card\">\n  <h2>6. Colour &amp; Finishing Variations<\/h2>\n  <p>Small differences between screen colours and printed colours, as well as normal minor variations in trimming, positioning or finishing, are not necessarily production defects.<\/p>\n <\/article>\n\n <article class=\"psrefund-card\">\n  <h2>7. Delivery Problems<\/h2>\n  <p>If a delivered order is damaged in transit or does not arrive as expected, contact us with the order details so the delivery issue can be investigated.<\/p>\n <\/article>\n\n <article class=\"psrefund-card\">\n  <h2>8. Approved Refunds<\/h2>\n  <p>When a refund is approved, it will normally be returned using an appropriate payment method. Processing time can vary depending on the payment provider.<\/p>\n <\/article>\n\n <article class=\"psrefund-card psrefund-full\">\n  <h2>9. Contact Us<\/h2>\n  <p>For a refund, reprint or order problem, contact <a href=\"mailto:info@itsmartsolutions.dk\">info@itsmartsolutions.dk<\/a> or call <a href=\"tel:+4571484447\">+45 71 48 44 47<\/a>. Please include your order number and details of the issue.<\/p>\n <\/article>\n<\/div>\n\n<div class=\"psrefund-note\">\nNothing in this policy limits mandatory rights available to customers under applicable Danish or EU consumer law.\n<\/div>\n<\/section>\n<\/code><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":104,"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/104"}],"wp:attachment":[{"href":"https:\/\/printsmart.dk\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}