Refund and Returns Policy

PRINTSMART · REFUNDS & RETURNS

Refund & Returns Policy

Information about cancellations, personalised print orders, damaged items and production errors.

1. Custom Print Orders

Most PrintSmart products are produced specifically according to your selected options and uploaded files. Once production has started, cancellation or return rights for personalised goods may be limited under applicable law.

2. Before Production Starts

If you need to change or cancel an order, contact us as quickly as possible. If production has not started, we will assess whether the order can still be changed or cancelled.

3. Damaged or Defective Orders

If your order arrives damaged or has a production defect, contact us promptly with your order number and clear photos showing the problem.

4. Incorrect Printing

If we have printed something differently from the options or file accepted with your order, we will review the issue and, where appropriate, offer a reprint, correction or refund.

5. Customer File Errors

We normally cannot provide a refund where the supplied file itself contains an error, has insufficient resolution, uses an incorrect page size, or where the customer selected the wrong printing options.

6. Colour & Finishing Variations

Small differences between screen colours and printed colours, as well as normal minor variations in trimming, positioning or finishing, are not necessarily production defects.

7. Delivery Problems

If a delivered order is damaged in transit or does not arrive as expected, contact us with the order details so the delivery issue can be investigated.

8. Approved Refunds

When a refund is approved, it will normally be returned using an appropriate payment method. Processing time can vary depending on the payment provider.

Nothing in this policy limits mandatory rights available to customers under applicable Danish or EU consumer law.